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We will obtain personal data about you (such as your name, address) whenever you complete an online form.

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us promote our Services to you.

How we use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

to help us identify you and any accounts you hold with us;

  • administration;
  • research, statistical analysis and behavioural analysis;
  • customer profiling and analysing your purchasing preferences;
  • marketing—see 'Marketing and opting out', below;
  • fraud prevention and detection;
  • invoicing;
  • identification requirements—see 'Identification requirements', below;
  • customising this Website and its content to your particular preferences;
  • to notify you of any changes to this Website or to our services that may affect you;
  • security vetting; and
  • improving our services.
Marketing and opting out

We will only contact you by email or phone about our Services if you have asked us to do so. If you have changed your mind and would prefer us not to contact you, then you can opt out at any time. See 'Your rights' below for further details.

Disclosure of your personal data

We may disclose your personal data to:

  • other companies within our group;
  • our agents and service providers;
  • credit reference agents – see 'Identification requirements', below;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
  • our business partners in accordance with the 'Marketing and opting out' section above.
Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username that are unique to you;
  • we store your personal data on secure servers;
  • payment details are encrypted using SSL technology;

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Identification requirements

The Anti-Money Laundering Regulations in the UK require us to check your identity. In order to verify the information you provide we may make searches about you with a credit reference or fraud prevention agency; this will include information from the electoral roll.

The agencies will record the details of the search. Scoring methods may be used as part of this process. We may ask you to supply at least one original document of confirmation of your identity (such as a passport), address (such as a recent utility bill) or both which we will use along with any electronic checks we may perform using the services of a credit reference or fraud prevention agency. In the case of a limited company we will also carry out a search at Companies House.

Any documents provided to us will be recorded and copied for audit purposes as part of our anti money laundering requirements.

We may be required by statute to make a disclosure to the National Crime Agency where we know or suspect that a transaction may involve money laundering or terrorist financing. If we make a disclosure in relation to your matter, we may not be able to tell you that a disclosure has been made. We may not be able to sell a vehicle to you and may not be able to tell you why.

Your rights

You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should:

  • put your request in writing;
  • include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • put your request in writing;
  • provide us with enough information to identify you (eg account number, username, registration details); and
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:

  • put your request in writing (an email sent to wholesalesupport@cazoo.co.uk with a header that says 'Unsubscribe' is acceptable);
  • provide us with enough information to identify you (eg account number, username, registration details); and
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to.

 

USE OF COOKIES

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our Website. We use cookies on this Website to:

  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content and Services and to help us better understand our customer requirements and interests;
  • target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.

In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

Consent

If you visit our Website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this Website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

 

OUR CONTACT DETAILS

We welcome your feedback and questions. If you wish to contact us, please send an email to wholesalesupport@cazoo.co.uk or call us on 01536 409999.